Merchant Helpdesk

You may address your queries or complaints in relation to the Service or App via email at info@mairewards.com.my or by raising a request from the MAI App in the FAQ section. If the reply to your query or complaint is not satisfactory to you, you may contact the following:

Customer Care: MAI Careline : (+60)12-689 3969

Prolific Advance Sdn Bhd
F4-40, Level 4,
Dataran Pahlawan Melaka Megamall,
Jalan Merdeka, Bandar Hilir,
Melaka, 75000,
Malaysia

FAQ

1) How do I download MAI?

Please ensure your mobile device meet the following requirement for MAI eWallet app

  • Mobile Operating system iPhone iOS 9 above or Android version 5.0 above
  • Device not jailbroken or rooted
  • Strong internet connectivity - switch to WiFi if needed.

2) How do I sign up as a MAI Merchant ?

You will need to complete and sign all the requirement forms. A customer service representative will contact you—you may need to provide additional information and documents.

3) Can I do online self enrolment to be a Merchant?

Yes, you may proceed to the self enrolment section.

4) Why be a MAI Merchant ?

As a MAI merchant partner, you can enjoy benefits that help you grow your business. Our MAI programme is designed to do this in a variety of ways, so you can enhance your business from several angles. With this programme, you can offer MAI Deals to your consumers, which can bring you these benefits:

Increase your visibility - Enjoy more awareness with MAI App through MAI Merchant nearby.
Grow your business - Attract new consumers to your store.
Retain your business - Encourage consumers to buy from your store again.

5) How do I contact if I have an issue with the app?

More ways to reach us out : 012-689 3969
Monday – Friday (9.00 am – 6.00 pm)

6) I have issues topping up my MAI Balance.

For successful top-ups
Still can’t see the update in your MAI Apps balance?

For credit/debit card top-ups, here’s what you can do:
  1. Wait for 15 to 30 minutes first. There may be some delays from your credit/debit card’s issuing bank.
  2. No update after 30 minutes? Try closing and re-opening your MAI Apps.
  3. Still having issues? Drop us a line below. You’re highly advised to submit photos as proof of payment* to help us serve you better.

* For example, SMS, email alerts or evidence of bank account balance deduction (like credit/debit card statements).

For failed top-ups
Check to see if these reasons apply to your situation:
  • You’ve entered the wrong card details.
    Here’s what you can do: Please enter the correct card details and try again.

  • You’ve entered an incorrect OTP.
    Here’s what you can do: Please request a new one.

7) What do I need to do if I forgot my 6-digit PIN or my account has been suspended?

If your account has been suspended due to

Exceeding allowable 6-Digit PIN attempts during login, or
Exceeding allowable security questions attempts
Please wait 24 hours and perform Forgot PIN as per below Instructions

8) To transfer your MAI Wallet balance to a local bank account:

Tap on the Transfer tile on your MAI wallet. Select Send to Bank Account.
Enter the amount you would like to transfer.
Add or select a recipient of the transfer. You will need the full name, bank, and the account number of the recipient.
Review your transfer details. If everything is correct, just tap Confirm.
And you’re done! You will receive the money in your bank account instantly!

You may address your queries or complaints in relation to the Service or App or the Electronic Money in your Account via email at info@mairewards.com.my or by raising a request from the MAI App in the FAQ section. If the reply to your query or complaint is not satisfactory to you, you may contact the following:

Customer Care: MAI Careline : (+60)12-689 3969

Prolific Advance Sdn Bhd
F4-40, Level 4,
Dataran Pahlawan Melaka Megamall,
Jalan Merdeka, Bandar Hilir,
Melaka, 75000,
Malaysia